Client Services Engineer L1

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Experience :
4 to 8 years of experience in IT with minimum 4 + years in product implementation
Location :
Bangalore
Essential Skills/Qualifications:
  • Excellent client communication skills and ready to travel.
  • Ability to build good relationship with clients.
  • Point contact for all clients in that hub .
  • Lead the local support teams.
  • Experience in production support.
  • Hands on experience in onsite support. 
  • Updating patches on to client servers.
  • Meeting SLAs by providing solutions on time.
  • User training / retraining.
  • Problem diagnosis and trouble shooting.
  • Issues Management.
  • Handling Product Upgrades (Major as well as minor).
  • Connect with client senior management.
  • Contract renewal, invoicing and collection.
  • Collect customer feedback and derive action items and execute them to customer satisfaction.
  • Exposure to Web applications in MS platform - SQL 2008 / 2012, ASP / ASPX, IIS.
  • Prior ERP knowledge is added advantage.  Preferably real estate ERP would be good.
  • Ability to grasp, interrelationships between management requirements and ERP solutions.
  • Experience on ERP Tally 9 would be added advantage. 
  • Good working knowledge of networks, servers / hardware
  • Good Team player

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