3 to 6 years of experience in IT industry
- Excellent client communication skills
- Point contact for all functional / technical support through call / chat / email.
- Ability to provide level 2 support through all support avenues.
- Lead the local support team
- Experience in production support
- Off site support (Telephone / e mail / Web)
- Meeting SLAs as per company standards.
- Problem diagnosis and trouble shooting
- Issues Management, co-ordination with key stake holders inside company and make sure solutions are provided.
- Handling Product Upgrades (Major as well as minor)
- Collect customer feedback and derive action items and execute them to customer satisfaction
- Exposure to Web applications in MS platform - SQL 2008 / 2012, IIS.
- Prior ERP knowledge is added advantage.
- Ability to grasp, interrelationships between management requirements and ERP solutions.
- Experience on ERP Tally 9 would be added advantage.
- Good working knowledge of networks, servers / hardware
- Good Team player