Go to Top

Services

Implementation Core Services


The Consulting and Implementation teams provide professional services around the core product offerings of Sales/Marketing, Engineering and Construction Management and Rental & Property Management. The systematic approach is driven by our Implementation and Consulting Methodology that consists of a detailed "5-Step approach".

Using In4's unique 5-step methodology, In4 can typically get the product installed at the client site and configured for pilot release in 6-8 weeks. The longest timeline typically for the integration would be the consulting and data gathering phase, which would entail detailed discussion with the client on the business process flows. Using the existing product as the basis of discussion, In4 and the client will mutually agree on the flows and configure the product to meet the expectations of the client.
Process Consultings

As integral part of core implementation, In4 consultants provide consulting services to the client on their as-is process and would-be process. A detail process discussion and documentation takes place at client location meeting exclusively with each department including HODs and key contributors. In4 team also studies any existing output document that goes out to the client’s vendors, customers, investors and share-holders. The information, along with In4 recommendation where applicable, is then compiled and presented to client’s top management and key executives for a review and their alignment. The understanding is signed-off mutually by client side authorized personnel and In4 project head

As integral part of core implementation, In4 consultants provide consulting services to the client on their as-is process and would-be process. A detail process discussion and documentation takes place at client location meeting exclusively with each department including HODs and key contributors. In4 team also studies any existing output document that goes out to the client’s vendors, customers, investors and share-holders. The information, along with In4 recommendation where applicable, is then compiled and presented to client’s top management and key executives for a review and their alignment. The understanding is signed-off mutually by client side authorized personnel and In4 project head

User Training

To ensure quality work in the long run, In4 implementation team dedicates adequate time for user training, taking each team and focusing on each individual. Similar to consulting services, the training calendar is set up-front and shared with each individual to attend to the hands-on training for their relevant job roles. The internal ERP coordinator from the client end attends to each session mandatorily to ensure the goals are being followed, any deviation is documented and resolved, and to get prepared for cross-functional support during post-implementation period. During the training period, arrangements are done to setup a class-room environment with each individual having access to ERP using their own access rights and appropriate modules or functions. In4 project manager and consultants deliver the training using industry standard examples and also encourage the users to practice using their own examples from their real world. This is equivalent to a person getting

his driving lessons on the usual road from his home to work and to market rather getting training on empty fields or lonely roads. The session notes capture the level of understanding users have and any deviations.

Typically the training process ranges from 5 to 15 business days i.e. 1 week to 3 weeks depending upon the number of modules and functions agreed for implementation, people and data availability.

At the end of training period, In4 team conducts a test for all participants to ensure they pass with a minimum qualification. Where found dissatisfied, they are being highlighted to the client management and decision is made either to re-train or replace the person for the given role. While the qualified participants gets certified on ERP

User Certification

As part of training during initial implementation period, or during the ongoing process as newly joined team members come on-board, the users are being trained and certified by In4 consultants and support engineers. In4 provides certificates and medals to the participants for their respective modules and roles.

SOP documentation

On a need basis, In4 professionals also provide assistance in creating or updating the Standard Operating Procedure documentation at client end. The service adds value to the customer as well as the entire implementation to ensure that the set process is carved on stone and any new person joining the

team or the company would follow the same set of process to maintain standards. This also helps clients with multiple regions or multiple units across geographical region to ensure same quality process is being followed all across. As a result it may help the client company to obtain standards like ISO other quality certifications.

Additional Services

New employee orientation on ERP Platform (Addl training at client location or in-house at In4 training center located at HO Bangalore)

Change management consulting (Aligning the ERP process and SOP based on certain changes like change in management, addition of new region across cities, states and countries, expansion of business like addition Rental/PFMS modules or Sales/CRM or Engg/Purchase.

Company performance review (using input from Dashboard Analytics, Usage statistics, Regular health-check and Monthly meetings)

Go to Top